Privacy policy
PRIVACY POLICY
Last updated: October 6, 2026
This Privacy Policy describes how Swing Epic ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.swingepic.com, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date above and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide our Services, we collect personal information from a variety of sources. The information we collect and use depends on how you interact with Swing Epic.
We may use the information we collect to provide and improve our Services, process and fulfill orders, communicate with you, provide customer support, conduct marketing and advertising, prevent fraud, comply with applicable legal obligations, enforce our Terms of Service, and protect our rights and the rights of our customers and others.
PERSONAL INFORMATION WE COLLECT
Information you provide directly to us may include:
• Contact information such as your name, address, phone number and email address.
• Order information such as your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information such as your username and other account details.
• Shopping information such as products you view, add to your cart, purchase or save.
• Customer support information that you provide when contacting us about an order, product or other enquiry.
You may choose not to provide certain information, but doing so may prevent you from using some features of our Services or completing a purchase.
COOKIES AND USAGE DATA
Like many websites, we use cookies, pixels and similar technologies to operate and improve our website and understand how visitors interact with our Services.
Usage data may include information about your device, browser, network connection, IP address, pages viewed and interactions with our website.
Cookies may also be used to remember your preferences, provide website functionality, measure website performance and support advertising and marketing.
Most browsers accept cookies automatically, but you can choose to remove or reject cookies through your browser settings. Blocking certain cookies may affect the functionality of the website.
INFORMATION WE RECEIVE FROM THIRD PARTIES
We may receive personal information from companies that help us operate our business and provide our Services, including:
• Shopify, which provides our e-commerce platform.
• Payment processors that process payments for purchases.
• Fulfillment and shipping providers that produce and deliver orders.
• Analytics and advertising providers that help us understand website activity and measure or improve our marketing.
• Customer service and other technology providers that support our business operations.
Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Providing products and services. We use personal information to process payments, fulfill orders, arrange shipping, provide order notifications, manage customer accounts, handle customer service enquiries, process eligible replacements or refunds, and provide other services requested by you.
Marketing and advertising. We may use personal information to send marketing or promotional communications and to help provide advertising that may be relevant to you. You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those communications.
Security and fraud prevention. We may use personal information to detect, investigate and prevent fraudulent, illegal or malicious activity and to protect our website, business and customers.
Communicating with you. We use personal information to respond to questions, provide customer support and communicate with you about your orders or account.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate our business and provide our Services, including:
• To Shopify and other technology providers that support our online store.
• To payment processors for processing transactions.
• To fulfillment and shipping providers for producing and delivering orders.
• To analytics, advertising and marketing providers.
• When you direct us or consent to the disclosure of information.
• When required to comply with applicable laws, legal processes or government requests.
• When necessary to protect Swing Epic, our customers, our Services or the rights of others.
• In connection with a business transaction such as a merger, acquisition, restructuring or sale of all or part of our business.
We do not use sensitive personal information for the purpose of inferring characteristics about you.
USER-GENERATED CONTENT
Our Services may allow customers to submit product reviews or other user-generated content. Content submitted to public areas of our website may be visible to other visitors.
Please consider carefully what information you choose to make publicly available. We cannot control how information that you voluntarily make public may be used by others.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to websites or online services operated by third parties. We are not responsible for the privacy, security, accuracy or practices of third-party websites or services.
If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.
CHILDREN'S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can take appropriate action.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining customer accounts, fulfilling legal obligations, resolving disputes and enforcing our agreements and policies.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These rights may include:
• The right to request access to personal information we hold about you.
• The right to request deletion of certain personal information.
• The right to request correction of inaccurate personal information.
• The right to receive a copy of certain personal information.
• The right to opt out of certain forms of targeted advertising, sale or sharing of personal information where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to appeal certain decisions relating to privacy requests where applicable.
These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before processing a privacy request.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails. Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your orders, account or transactions.
INTERNATIONAL CUSTOMERS
Swing Epic serves customers in the United States and other international markets. Depending on where you live and the companies involved in providing our Services, your personal information may be transferred, stored or processed outside your country of residence, including in the United States.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
COMPLAINTS
If you have a complaint or concern about how we handle your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to contact the relevant privacy or data protection authority in your jurisdiction.
CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:
Swing Epic
Email: info@swingepic.com
Phone: (302) 520-5859
1207 Delaware Ave #4646
Wilmington, DE 19806
United States